Globitel’s Customer Engagement Optimization solutions help capture and record customer interactions either over the phone or face to face, for liability and/or quality assurance purposes. Globitel’s Customer Engagement Optimization solutions are integrated and certified to work with the world’s leading providers of telephony platforms. Globitel’s Customer Engagement Optimization solutions provide a multitude of features such as screen recording, speech analytics, multi-level security, etc. Operators and organization across the Middle East and North Africa region have utilized Globitel’s Customer Engagement Optimization solutions.
SpeechLog Call Recorder
ENHANCE THE CUSTOMER EXPERIENCE
Globitel’s SpeechLog Retail solution offers insight into the three most important aspects of a physical interaction between an employee and a customer. No longer will your business be out of touch with the retail shops it operates.
The retail shop is considered the most critical touch point with customers. Globitel’s SpeechLog Retail provides a simple solution to increase quality of a retail shop’s representative engagements with your customers. The solution offers a camera with a built-in microphone to record a conversation with clients using both video and audio. The purpose of these surveillance techniques is to monitor a representative’s appearance, and overall interactions. Globitel’s SpeechLog Retail system provides a capturing feature for the representative’s desktop screen. The capturing feature records screen activities during interactions to be played back simultaneously during the viewing of the recording. Evaluation forms can also be built to evaluate selected recording samples. Globitel’s SpeechLog Retail solution is a cost effective tool to monitor and record the three primary dimensions of transactions. Research shows that 7% of any conversation is conveyed through words, 38% through certain vocal elements, and 55% through nonverbal elements (facial expressions, gestures, posture, etc.). Globitel’s SpeechLog Retail allows both verbal and non-verbal interactions to be monitored and recorded for quality and training purposes. Basically, the solution is a video/audio recording system that captures interactions between customers and agents in retail shops. It records the verbal conversation, agents’ facial expressions and desktop screen actions; all run synchronically when played back. It ultimately encircles quality assurance inputs to be monitored and later used in agent evaluation and training. Globitel’s SpeechLog Retail software served operators in the Middle East, specifically in Jordan, Palestine and the GCC.
Monitor And Improve.
Safeguard Your Retail Shop Representatives.
QA Appraisals and Reviews.
A Flexible Solution.
Tailored to Your Operational Needs.
COMPREHENSIVE AND EASY TO USE CALL RECORDING SOFTWARE
Globitel’s SpeechLog Call Recorder solution provides comprehensive call recording that adapts easily to unique operational requirements of any call center. It supports virtually any telephony environment, including traditional TDM and VoIP, enabling a seamless transition during technology migrations, as your business grows and evolves. Comprehensive multi-site call recording and playback capabilities optimizes the use of network resources and enables data center consolidation, while providing transparent and universal access to stored calls regardless of where and how they were captured. Globitel’s SpeechLog Call Recorder gives you complete control over the architecture you want to deploy your call recording system to. The effectiveness of Globitel’s SpeechLog Call Recorder solution is exemplified in the redundancy and high-availability options, providing round-the-clock functionality if you cannot afford any failure. Flexible recording rules will let you meet specific needs within the organization, while flexible storage rules determine where recorded calls are archived and for how long. Globitel SpeechLog Call Recorder is our best selling product with over 80,000 licenses worldwide. Our operator clientele is mainly in the Middle East, North Africa, and Asia.
Ease of Use:
Globitel’s SpeechLog Call Recorder solution utilizes the latest technologies in Web development. The user can view the activities of the system, control its configuration, easily search and replay archived conversations. When recalling conversations, a user may search the call recording system according to channel number, time of day, dialed number or calling number, and many other parameters.
Support and Updates:
Diagnosing and fixing any technical problems can be frustrating and time-consuming. Fortunately, Globitel proudly provides a whole line of experts at the first line of support and developers at the second line, providing a fast and reliable service when needed the most. When dealing with critical information, help and support is a crucial determinant. Globitel offers online technical support, 24 hour availability via telephone for on-site and remote support. Continuous software updates are provided, which allows us to always keep our customers updated depending on their needs.
Dynamic User Hierarchy Support
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